Frequently Asked Questions
Everything you need to know about shopping with KUALA
What is the estimated delivery time for my order?
Most orders are processed and delivered within 3 to 7 business days. Custom home decor items may require an additional 2-3 days for preparation.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Currently, KUALA focuses on domestic shipping within the region to ensure the safety and quality of our home products during transit.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.
Are your products covered by a warranty?
Yes, our furniture and home accessories come with a standard 12-month manufacturer's warranty against production defects.