Returns & Exchanges

At KUALA, we want you to be completely satisfied with your home decor and furniture purchases. If you are not entirely happy with your order, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our website portal with your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the items are in their original packaging, unused, and in the same condition as received to qualify for a full refund.

• 3.
  Ship the Items

  Print the provided shipping label and drop off the package at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.